Novamar Insurance Group, Inc. vs SmartMatch Insurance Agency, LLC: most-reported complaints compared
Most-reported issues at Novamar Insurance Group, Inc. and SmartMatch Insurance Agency, LLC, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Novamar Insurance Group, Inc.
TrustScore 5 · 482 reviews on Trustpilot.
180 reviews analysed, 2022-07-28 to 2026-09-10.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“I completed a request for insurance over a month ago and still haven’t received any response”
SmartMatch Insurance Agency, LLC
TrustScore 4.9 · 32,287 reviews on Trustpilot.
339 reviews analysed, 2026-01-23 to 2026-09-20.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“Now somebody please contact me.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Novamar Insurance Group, Inc. | SmartMatch Insurance Agency, LLC |
|---|---|---|
| Support unreachable | 47% | 23% |
| Misleading pricing | 20% | 14% |
| Other | 13% | 17% |
| Support unhelpful | 13% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Novamar Insurance Group, Inc. or SmartMatch Insurance Agency, LLC.