Chrysalis Finance vs Norton Finance: most-reported complaints compared
Most-reported issues at Chrysalis Finance and Norton Finance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Chrysalis Finance
TrustScore 4.9 · 4,669 reviews on Trustpilot.
418 reviews analysed, 2024-06-14 to 2026-09-20.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“Chrysalis took hands off Responsibility leaving Myself behind with Heavy debt”
Norton Finance
TrustScore 4.8 · 213 reviews on Trustpilot.
167 reviews analysed, 2023-10-12 to 2026-09-05.
Complaint rate (recent window): 6%
100% of negative reviews get a company reply.
“No one gets back to you, you have to chase yourself.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Chrysalis Finance | Norton Finance |
|---|---|---|
| Other | 38% | 20% |
| Support unhelpful | 15% | 40% |
| Misleading pricing | 8% | 40% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Chrysalis Finance or Norton Finance.