ComplaintCensus

HomeServe UK vs Noble Marine: most-reported complaints compared

Most-reported issues at HomeServe UK and Noble Marine, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

HomeServe UK

TrustScore 4.6 · 191,540 reviews on Trustpilot.

3,497 reviews analysed, 2026-03-04 to 2026-09-27.

Complaint rate (recent window): 9%

100% of negative reviews get a company reply.

Support unhelpful34%
Poor core service26%
Missed appointments25%
Faulty product8%
Support unreachable7%
“failed to resolve the problem. Each time I had to wait in for up to ten hours, they either failed to turn up”
1★ Trustpilot review, 2026-09-04

Noble Marine

TrustScore 4.9 · 1,773 reviews on Trustpilot.

238 reviews analysed, 2015-08-12 to 2026-08-30.

Complaint rate (recent window): 2%

100% of negative reviews get a company reply.

Support unhelpful35%
Warranty disputes30%
Other17%
Overcharging13%
“appalling customer service - STAY AWAY FROM!”
1★ Trustpilot review, 2026-04-03

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueHomeServe UKNoble Marine
Support unhelpful34%35%
Warranty disputes7%30%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HomeServe UK or Noble Marine.