No1 Currency vs eurochange: most-reported complaints compared
Most-reported issues at No1 Currency and eurochange, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
No1 Currency
TrustScore 4.7 · 18,095 reviews on Trustpilot.
1,590 reviews analysed, 2026-05-08 to 2026-09-23.
Complaint rate (recent window): 7%
22% of negative reviews get a company reply.
“they refused to accept my $100 USD bill because it had a tiny writing in pen on it”
eurochange
TrustScore 4.7 · 26,015 reviews on Trustpilot.
471 reviews analysed, 2026-05-25 to 2026-09-23.
Complaint rate (recent window): 9%
74% of negative reviews get a company reply.
“not one penny arrived although it was with special guaranteed delivery through royal mail.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | No1 Currency | eurochange |
|---|---|---|
| Other | 28% | 22% |
| Support unhelpful | 24% | 28% |
| Delivery failed | 11% | 14% |
| Delivery late | 10% | 9% |
| Misleading pricing | 8% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, No1 Currency or eurochange.