Atom.com vs NewtekOne: most-reported complaints compared
Most-reported issues at Atom.com and NewtekOne, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Atom.com
TrustScore 4.7 · 1,078 reviews on Trustpilot.
306 reviews analysed, 2020-02-04 to 2026-09-12.
Complaint rate (recent window): 7%
57% of negative reviews get a company reply.
“requesting thousands of dollars for something worth $14 a year.”
NewtekOne
TrustScore 4.9 · 337 reviews on Trustpilot.
160 reviews analysed, 2026-02-02 to 2026-08-14.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Emails go unanswered for weeks, and when responses do come in, they often don’t address the actual questions asked.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Atom.com | NewtekOne |
|---|---|---|
| Support unreachable | 12% | 75% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Atom.com or NewtekOne.