Check City vs NEWITY LLC: most-reported complaints compared
Most-reported issues at Check City and NEWITY LLC, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Check City
TrustScore 4.9 · 4,001 reviews on Trustpilot.
383 reviews analysed, 2025-04-29 to 2026-09-20.
Complaint rate (recent window): 2%
97% of negative reviews get a company reply.
“I am now confused and angry because I was unaware of this.”
NEWITY LLC
TrustScore 4.6 · 261 reviews on Trustpilot.
171 reviews analysed, 2025-07-21 to 2026-09-15.
Complaint rate (recent window): 8%
50% of negative reviews get a company reply.
“no way to speak to the billing department”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Check City | NEWITY LLC |
|---|---|---|
| Other | 29% | 29% |
| Account/app problems | 24% | 14% |
| Support unhelpful | 14% | 21% |
| Billing errors | 14% | 14% |
| Misleading pricing | 5% | 21% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Check City or NEWITY LLC.