IMG® vs Mapfre Insurance (US): most-reported complaints compared
Most-reported issues at IMG® and Mapfre Insurance (US), according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
IMG®
TrustScore 4.6 · 24,923 reviews on Trustpilot.
1,258 reviews analysed, 2026-06-05 to 2026-09-23.
Complaint rate (recent window): 5%
57% of negative reviews get a company reply.
“They actually declined our claim initially, then when we contested it and provided yet another drs note, it was eventually approved ALMOST A YEAR LATER!!!!”
Mapfre Insurance (US)
TrustScore 4.9 · 11,462 reviews on Trustpilot.
437 reviews analysed, 2025-02-22 to 2026-09-18.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“Seems to me the replies are coming from a bot.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | IMG® | Mapfre Insurance (US) |
|---|---|---|
| Support unhelpful | 27% | 22% |
| Support unreachable | 21% | 13% |
| Other | 12% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, IMG® or Mapfre Insurance (US).