Mapfre Insurance (US) vs The General®: most-reported complaints compared
Most-reported issues at Mapfre Insurance (US) and The General®, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Mapfre Insurance (US)
TrustScore 4.9 · 11,462 reviews on Trustpilot.
437 reviews analysed, 2025-02-22 to 2026-09-18.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“Seems to me the replies are coming from a bot.”
The General®
TrustScore 4.7 · 143,481 reviews on Trustpilot.
2,202 reviews analysed, 2025-07-27 to 2026-09-27.
Complaint rate (recent window): 3%
94% of negative reviews get a company reply.
“It gave one price and then changed to a different price”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Mapfre Insurance (US) | The General® |
|---|---|---|
| Support unhelpful | 22% | 7% |
| Overcharging | 18% | 26% |
| Billing errors | 13% | 8% |
| Other | 13% | 16% |
| Misleading pricing | 10% | 27% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Mapfre Insurance (US) or The General®.