Light Renewables vs Sunsave: most-reported complaints compared
Most-reported issues at Light Renewables and Sunsave, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Light Renewables
TrustScore 4.9 · 241 reviews on Trustpilot.
160 reviews analysed, 2023-08-29 to 2026-08-09.
0% of negative reviews get a company reply.
“My system has broken down for the third time in 6 months”
Sunsave
TrustScore 4.7 · 413 reviews on Trustpilot.
178 reviews analysed, 2025-11-06 to 2026-09-18.
Complaint rate (recent window): 5%
90% of negative reviews get a company reply.
“Adverts are highly misleading”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Light Renewables | Sunsave |
|---|---|---|
| Support unhelpful | 100% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Light Renewables or Sunsave.