Kabayan Remit vs Simlesspay: most-reported complaints compared
Most-reported issues at Kabayan Remit and Simlesspay, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kabayan Remit
TrustScore 4.4 · 350 reviews on Trustpilot.
177 reviews analysed, 2023-10-18 to 2026-09-15.
Complaint rate (recent window): 11%
43% of negative reviews get a company reply.
“Every time I send £500 or more the transcation is withheld by compliance.”
Simlesspay
TrustScore 4.8 · 6,891 reviews on Trustpilot.
298 reviews analysed, 2026-01-11 to 2026-09-06.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“You can't get to speak to human being and chat online took over 3hrs with no one to talk to.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kabayan Remit | Simlesspay |
|---|---|---|
| Account/app problems | 40% | 22% |
| Support unhelpful | 25% | 10% |
| Support unreachable | 15% | 37% |
| Other | 15% | 8% |
| Refunds delayed | 10% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kabayan Remit or Simlesspay.