Darwin Insurance vs Insurance Revolution: most-reported complaints compared
Most-reported issues at Darwin Insurance and Insurance Revolution, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Darwin Insurance
TrustScore 4.8 · 62,694 reviews on Trustpilot.
2,959 reviews analysed, 2024-03-25 to 2026-09-23.
Complaint rate (recent window): 2%
99% of negative reviews get a company reply.
“The worst motor insurance company I have ever dealt with for clarifying proof of no claims.”
Insurance Revolution
TrustScore 4.9 · 2,619 reviews on Trustpilot.
610 reviews analysed, 2021-03-22 to 2026-09-19.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“they lie about premiums change prices and lie about when payments will be taken.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Darwin Insurance | Insurance Revolution |
|---|---|---|
| Support unhelpful | 26% | 40% |
| Support unreachable | 19% | 16% |
| Overcharging | 14% | 22% |
| Other | 12% | 12% |
| Billing errors | 10% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Darwin Insurance or Insurance Revolution.