Hostinger vs IONOS | ionos.com: most-reported complaints compared
Most-reported issues at Hostinger and IONOS | ionos.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Hostinger
TrustScore 4.6 · 72,482 reviews on Trustpilot.
1,533 reviews analysed, 2023-11-27 to 2026-09-23.
Complaint rate (recent window): 20%
99% of negative reviews get a company reply.
“Our website has been intermittently down for three full days”
IONOS | ionos.com
TrustScore 4.6 · 45,091 reviews on Trustpilot.
1,129 reviews analysed, 2026-06-18 to 2026-09-23.
Complaint rate (recent window): 11%
100% of negative reviews get a company reply.
“IONOS denied this offer and instead issued an invoice for $144.00”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Hostinger | IONOS | ionos.com |
|---|---|---|
| Support unhelpful | 48% | 33% |
| Support unreachable | 24% | 15% |
| Account/app problems | 16% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Hostinger or IONOS | ionos.com.