Hostinger vs SiteGround: most-reported complaints compared
Most-reported issues at Hostinger and SiteGround, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Hostinger
TrustScore 4.6 · 72,482 reviews on Trustpilot.
1,533 reviews analysed, 2023-11-27 to 2026-09-23.
Complaint rate (recent window): 20%
99% of negative reviews get a company reply.
“Our website has been intermittently down for three full days”
SiteGround
TrustScore 4.9 · 30,752 reviews on Trustpilot.
776 reviews analysed, 2026-06-13 to 2026-09-23.
Complaint rate (recent window): 4%
99% of negative reviews get a company reply.
“Instead, SiteGround immediately wiped out my remaining free credits upon upgrading, setting the stage for a deeply frustrating and deceptive billing experience.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Hostinger | SiteGround |
|---|---|---|
| Support unhelpful | 48% | 49% |
| Support unreachable | 24% | 26% |
| Account/app problems | 16% | 9% |
| Poor core service | 16% | 20% |
| Faulty product | 8% | 7% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Hostinger or SiteGround.