Healthpilot vs Your Way Insurance: most-reported complaints compared
Most-reported issues at Healthpilot and Your Way Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Healthpilot
TrustScore 4.8 · 1,937 reviews on Trustpilot.
270 reviews analysed, 2024-09-13 to 2026-09-03.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“No customer service”
Your Way Insurance
TrustScore 4.8 · 3,226 reviews on Trustpilot.
505 reviews analysed, 2024-05-15 to 2026-09-20.
Complaint rate (recent window): 3%
76% of negative reviews get a company reply.
“Found out they are not Healthcare insurance, but is a broker..Taking advantage of my disability”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Healthpilot | Your Way Insurance |
|---|---|---|
| Support unreachable | 38% | 14% |
| Other | 23% | 16% |
| Support unhelpful | 11% | 22% |
| Misleading pricing | 9% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Healthpilot or Your Way Insurance.