Capital on Tap vs Fleximize: most-reported complaints compared
Most-reported issues at Capital on Tap and Fleximize, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Capital on Tap
TrustScore 4.6 · 18,540 reviews on Trustpilot.
369 reviews analysed, 2026-06-19 to 2026-09-23.
Complaint rate (recent window): 16%
94% of negative reviews get a company reply.
“take you through poor customer services support on hours with varying versions”
Fleximize
TrustScore 4.9 · 1,140 reviews on Trustpilot.
226 reviews analysed, 2014-11-04 to 2026-08-28.
Complaint rate (recent window): 1%
50% of negative reviews get a company reply.
“They charged me 21% and in yet, they say maximum charge, 1.9% on their website.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Capital on Tap | Fleximize |
|---|---|---|
| Support unhelpful | 38% | 23% |
| Other | 14% | 23% |
| Overcharging | 9% | 31% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Capital on Tap or Fleximize.