ComplaintCensus

Epolos.com vs Thread Logic: most-reported complaints compared

Most-reported issues at Epolos.com and Thread Logic, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Epolos.com

TrustScore 4.8 · 2,100 reviews on Trustpilot.

220 reviews analysed, 2018-03-27 to 2026-09-01.

Complaint rate (recent window): 2%

80% of negative reviews get a company reply.

Not as described46%
Faulty product23%
Delivery late18%
Misleading pricing9%
“apparently I was sent some sort of navy blue.”
1★ Trustpilot review, 2018-04-04

Thread Logic

TrustScore 4.8 · 5,655 reviews on Trustpilot.

282 reviews analysed, 2023-08-10 to 2026-09-01.

Complaint rate (recent window): 2%

25% of negative reviews get a company reply.

Not as described43%
Faulty product21%
Delivery late11%
Support unhelpful9%
Overcharging7%
“the sizing is different. Sometimes they fit my employees so different from the last ones”
2★ Trustpilot review, 2024-09-10

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueEpolos.comThread Logic
Not as described46%43%
Faulty product23%21%
Delivery late18%11%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Epolos.com or Thread Logic.