E.ON SE vs Octopus Energy Germany: most-reported complaints compared
Most-reported issues at E.ON SE and Octopus Energy Germany, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
E.ON SE
TrustScore 1.2 · 209 reviews on Trustpilot.
100 reviews analysed, 2022-04-10 to 2026-06-18.
Complaint rate (recent window): 93%
0% of negative reviews get a company reply.
“They stopped me from going. They have put me in arrears and since then trying to go to a new company which they stopped that aswell”
Octopus Energy Germany
TrustScore 4.8 · 101,748 reviews on Trustpilot.
129 reviews analysed, 2021-07-07 to 2026-08-22.
Complaint rate (recent window): 4%
97% of negative reviews get a company reply.
“Clearly wrong information Complete lack of process”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | E.ON SE | Octopus Energy Germany |
|---|---|---|
| Billing errors | 50% | 13% |
| Support unhelpful | 50% | 36% |
| Support unreachable | 19% | 29% |
| Overcharging | 8% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, E.ON SE or Octopus Energy Germany.