BBQ Gas London vs Eastern Gases: most-reported complaints compared
Most-reported issues at BBQ Gas London and Eastern Gases, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BBQ Gas London
TrustScore 4.9 · 4,455 reviews on Trustpilot.
287 reviews analysed, 2020-04-21 to 2026-08-31.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“I ordered on a Tuesday evening and it didn’t arrive until late the following Tuesday.”
Eastern Gases
TrustScore 5 · 1,627 reviews on Trustpilot.
241 reviews analysed, 2020-07-15 to 2026-08-30.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“Terrible service delivered to wrong place even though it stated the accurate delivery address.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BBQ Gas London | Eastern Gases |
|---|---|---|
| Delivery late | 24% | 25% |
| Delivery failed | 24% | 33% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BBQ Gas London or Eastern Gases.