DoorDash vs Food: most-reported complaints compared
Most-reported issues at DoorDash and Food, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
DoorDash
TrustScore 1.1 · 14,508 reviews on Trustpilot.
552 reviews analysed, 2026-03-07 to 2026-09-26.
Complaint rate (recent window): 97%
0% of negative reviews get a company reply.
“Second time Door Dash delivered someone else's order.”
Food
TrustScore 4.1 · 24 reviews on Trustpilot.
24 reviews analysed, 2021-03-18 to 2026-04-14.
Complaint rate (recent window): 17%
0% of negative reviews get a company reply.
“blatant, lazy incompetence”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | DoorDash | Food |
|---|---|---|
| Support unhelpful | 28% | 50% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, DoorDash or Food.