BOSS Money vs Sendwave: most-reported complaints compared
Most-reported issues at BOSS Money and Sendwave, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BOSS Money
TrustScore 4.6 · 9,208 reviews on Trustpilot.
523 reviews analysed, 2026-07-02 to 2026-09-23.
Complaint rate (recent window): 10%
100% of negative reviews get a company reply.
“Misleading information and malpractice”
Sendwave
TrustScore 4.5 · 26,859 reviews on Trustpilot.
706 reviews analysed, 2026-06-08 to 2026-09-23.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“Since February 2026, I have been unable to access the money in my wallet”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BOSS Money | Sendwave |
|---|---|---|
| Other | 33% | 15% |
| Support unhelpful | 16% | 38% |
| Account/app problems | 11% | 25% |
| Support unreachable | 11% | 15% |
| Billing errors | 11% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BOSS Money or Sendwave.