Boon Brokers vs The Mortgage Broker: most-reported complaints compared
Most-reported issues at Boon Brokers and The Mortgage Broker, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Boon Brokers
TrustScore 4.9 · 1,186 reviews on Trustpilot.
207 reviews analysed, 2024-08-05 to 2026-09-02.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“Jay doesn't answer emails, when I call he's not available and doesn't call back.”
The Mortgage Broker
TrustScore 4.9 · 2,686 reviews on Trustpilot.
248 reviews analysed, 2017-05-22 to 2026-09-23.
Complaint rate (recent window): 0%
50% of negative reviews get a company reply.
“Sadly they provided us with incorrect information which led us taking a mortgage that we did not want.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Boon Brokers or The Mortgage Broker.