Bennetts of Derby vs Hurst Iw: most-reported complaints compared
Most-reported issues at Bennetts of Derby and Hurst Iw, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Bennetts of Derby
TrustScore 4.9 · 130 reviews on Trustpilot.
100 reviews analysed, 2021-08-16 to 2026-08-12.
Complaint rate (recent window): 5%
0% of negative reviews get a company reply.
“Still haven't received my items. Have messaged on email, Facebook and Instagram and have been ignored.”
Hurst Iw
TrustScore 4.9 · 12,928 reviews on Trustpilot.
329 reviews analysed, 2018-03-02 to 2026-08-25.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“money taken but no goods received.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Bennetts of Derby | Hurst Iw |
|---|---|---|
| Delivery failed | 60% | 33% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Bennetts of Derby or Hurst Iw.