Bennetts of Derby vs John Lewis : most-reported complaints compared
Most-reported issues at Bennetts of Derby and John Lewis , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Bennetts of Derby
TrustScore 4.9 · 130 reviews on Trustpilot.
100 reviews analysed, 2021-08-16 to 2026-08-12.
Complaint rate (recent window): 5%
0% of negative reviews get a company reply.
“Still haven't received my items. Have messaged on email, Facebook and Instagram and have been ignored.”
John Lewis
TrustScore 3.9 · 105,698 reviews on Trustpilot.
817 reviews analysed, 2026-04-25 to 2026-09-26.
Complaint rate (recent window): 87%
88% of negative reviews get a company reply.
“promising call-backs and then leaving no record of that, and all in all having zero interest in solving”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Bennetts of Derby | John Lewis |
|---|---|---|
| Delivery failed | 60% | 19% |
| Support unreachable | 40% | 23% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Bennetts of Derby or John Lewis .