Artisan vs GEX.co.uk: most-reported complaints compared
Most-reported issues at Artisan and GEX.co.uk, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Artisan
TrustScore 3.1 · 8 reviews on Trustpilot.
6 reviews analysed, 2024-07-16 to 2026-07-24.
Complaint rate (recent window): 50%
0% of negative reviews get a company reply.
“the process took so long and lots of complaints”
GEX.co.uk
TrustScore 4.9 · 1,458 reviews on Trustpilot.
213 reviews analysed, 2019-11-07 to 2026-09-01.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“they knocked the price down from what they said”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Artisan or GEX.co.uk.