Acorn Estate Agents vs Foxtons: most-reported complaints compared
Most-reported issues at Acorn Estate Agents and Foxtons, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Acorn Estate Agents
TrustScore 2.7 · 520 reviews on Trustpilot.
102 reviews analysed, 2024-05-04 to 2026-09-22.
Complaint rate (recent window): 55%
0% of negative reviews get a company reply.
“It took 8 weeks to receive a deposit back from a rental property acorn managed”
Foxtons
TrustScore 4.2 · 14,962 reviews on Trustpilot.
495 reviews analysed, 2026-04-15 to 2026-09-26.
Complaint rate (recent window): 8%
30% of negative reviews get a company reply.
“3 weeks after moving in and we still don't have hot water”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Acorn Estate Agents | Foxtons |
|---|---|---|
| Support unhelpful | 41% | 41% |
| Other | 29% | 29% |
| Support unreachable | 20% | 14% |
| Poor core service | 14% | 14% |
| Overcharging | 11% | 8% |
| Billing errors | 7% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Acorn Estate Agents or Foxtons.