Revolut vs V12 Retail Finance Limited: most-reported complaints compared
Most-reported issues at Revolut and V12 Retail Finance Limited, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Revolut
TrustScore 4.7 · 464,980 reviews on Trustpilot.
3,637 reviews analysed, 2026-05-04 to 2026-09-27.
Complaint rate (recent window): 7%
59% of negative reviews get a company reply.
“Revolut restricted access to my funds for days.”
V12 Retail Finance Limited
TrustScore 4.8 · 44,477 reviews on Trustpilot.
1,555 reviews analysed, 2026-06-18 to 2026-09-23.
Complaint rate (recent window): 3%
97% of negative reviews get a company reply.
“They had my money paid to them in full and they've lost it”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Revolut | V12 Retail Finance Limited |
|---|---|---|
| Account/app problems | 35% | 20% |
| Support unhelpful | 27% | 23% |
| Other | 16% | 13% |
| Support unreachable | 13% | 16% |
| Billing errors | 9% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Revolut or V12 Retail Finance Limited.