Rakuten (USA) vs Social Nature: most-reported complaints compared
Most-reported issues at Rakuten (USA) and Social Nature, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Rakuten (USA)
TrustScore 4.6 · 37,142 reviews on Trustpilot.
440 reviews analysed, 2026-01-18 to 2026-09-23.
Complaint rate (recent window): 13%
12% of negative reviews get a company reply.
“Rakuten blocked my account and suspended it just before it has to give me my cashback.”
Social Nature
TrustScore 4.5 · 1,036 reviews on Trustpilot.
327 reviews analysed, 2020-12-22 to 2026-09-16.
Complaint rate (recent window): 9%
88% of negative reviews get a company reply.
“my money isn't being reimbursed and I'm not acknowledged”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Rakuten (USA) | Social Nature |
|---|---|---|
| Account/app problems | 19% | 8% |
| Support unhelpful | 19% | 30% |
| Other | 17% | 19% |
| Billing errors | 17% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Rakuten (USA) or Social Nature.