Mango Tours vs Skylux Travel: most-reported complaints compared
Most-reported issues at Mango Tours and Skylux Travel, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Mango Tours
TrustScore 4.9 · 14,797 reviews on Trustpilot.
598 reviews analysed, 2018-12-01 to 2026-08-27.
Complaint rate (recent window): 0%
100% of negative reviews get a company reply.
“And now you give me this news that my ticket is cancelled!!???”
Skylux Travel
TrustScore 4.8 · 28,831 reviews on Trustpilot.
777 reviews analysed, 2026-06-11 to 2026-09-23.
Complaint rate (recent window): 5%
100% of negative reviews get a company reply.
“Skylux has the WORST CUSTOMER SERVICE. ZERO RATING.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Mango Tours | Skylux Travel |
|---|---|---|
| Support unhelpful | 33% | 40% |
| Support unreachable | 23% | 37% |
| Overcharging | 17% | 16% |
| Misleading pricing | 14% | 17% |
| Refunds delayed | 8% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Mango Tours or Skylux Travel.