Leeds Building Society vs Market Harborough Building Society: most-reported complaints compared
Most-reported issues at Leeds Building Society and Market Harborough Building Society, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Leeds Building Society
TrustScore 4.8 · 8,955 reviews on Trustpilot.
631 reviews analysed, 2026-02-18 to 2026-09-14.
Complaint rate (recent window): 3%
99% of negative reviews get a company reply.
“customers will no longer be able to view their mortgage balance or transactions online”
Market Harborough Building Society
TrustScore 4.8 · 904 reviews on Trustpilot.
233 reviews analysed, 2017-11-24 to 2026-09-12.
Complaint rate (recent window): 2%
73% of negative reviews get a company reply.
“we have not received any form of letterheaded correspondence that would provide evidence that we held an account with you”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Leeds Building Society | Market Harborough Building Society |
|---|---|---|
| Account/app problems | 27% | 42% |
| Support unhelpful | 26% | 26% |
| Support unreachable | 20% | 24% |
| Other | 20% | 10% |
| Overcharging | 6% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Leeds Building Society or Market Harborough Building Society.