ComplaintCensus

Hommix UK - Water Filtration vs UK Water Filters: most-reported complaints compared

Most-reported issues at Hommix UK - Water Filtration and UK Water Filters, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Hommix UK - Water Filtration

TrustScore 4.9 · 673 reviews on Trustpilot.

180 reviews analysed, 2025-07-25 to 2026-09-16.

Complaint rate (recent window): 4%

100% of negative reviews get a company reply.

Faulty product50%
Delivery failed25%
“the magnet does not seem strong enough to hold it securely in place”
4★ Trustpilot review, 2026-09-09

UK Water Filters

TrustScore 4.8 · 9,920 reviews on Trustpilot.

331 reviews analysed, 2025-06-24 to 2026-09-08.

Complaint rate (recent window): 4%

100% of negative reviews get a company reply.

Faulty product52%
Support unhelpful29%
Not as described19%
Support unreachable11%
Delivery failed10%
“To date, I haven't received an explanation for the added metals.”
1★ Trustpilot review, 2026-06-12

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueHommix UK - Water FiltrationUK Water Filters
Faulty product50%52%
Delivery failed25%10%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Hommix UK - Water Filtration or UK Water Filters.