EE vs NOW TV: most-reported complaints compared
Most-reported issues at EE and NOW TV, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
EE
TrustScore 4.3 · 123,641 reviews on Trustpilot.
3,690 reviews analysed, 2026-07-30 to 2026-09-26.
Complaint rate (recent window): 18%
100% of negative reviews get a company reply.
“Yesterday I spent 1 hour 22 mins on a phone call to customer services trying to get a tv package added to the broadband which went live on Wednesday.”
NOW TV
TrustScore 1.1 · 15,066 reviews on Trustpilot.
180 reviews analysed, 2026-05-30 to 2026-09-25.
Complaint rate (recent window): 97%
2% of negative reviews get a company reply.
“I tried to cancel my subscription within the first two weeks and was told I couldn’t and had to continue to pay for six months.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | EE | NOW TV |
|---|---|---|
| Support unhelpful | 43% | 22% |
| Poor core service | 14% | 19% |
| Misleading pricing | 14% | 18% |
| Support unreachable | 13% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, EE or NOW TV.