Credible vs SaveOnEnergy.com: most-reported complaints compared
Most-reported issues at Credible and SaveOnEnergy.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Credible
TrustScore 4.8 · 9,810 reviews on Trustpilot.
390 reviews analysed, 2025-06-12 to 2026-09-23.
Complaint rate (recent window): 6%
98% of negative reviews get a company reply.
“nothing but problems”
SaveOnEnergy.com
TrustScore 4.7 · 9,448 reviews on Trustpilot.
850 reviews analysed, 2026-07-02 to 2026-09-23.
Complaint rate (recent window): 5%
99% of negative reviews get a company reply.
“Then I was lied to also”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Credible | SaveOnEnergy.com |
|---|---|---|
| Other | 43% | 8% |
| Misleading pricing | 30% | 25% |
| Support unhelpful | 13% | 34% |
| Support unreachable | 8% | 6% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Credible or SaveOnEnergy.com.