Aerial Direct vs NOW TV: most-reported complaints compared
Most-reported issues at Aerial Direct and NOW TV, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Aerial Direct
TrustScore 4.8 · 19,722 reviews on Trustpilot.
472 reviews analysed, 2026-01-05 to 2026-09-11.
Complaint rate (recent window): 3%
89% of negative reviews get a company reply.
“we was still charged”
NOW TV
TrustScore 1.1 · 15,066 reviews on Trustpilot.
180 reviews analysed, 2026-05-30 to 2026-09-25.
Complaint rate (recent window): 97%
2% of negative reviews get a company reply.
“I tried to cancel my subscription within the first two weeks and was told I couldn’t and had to continue to pay for six months.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Aerial Direct | NOW TV |
|---|---|---|
| Support unhelpful | 34% | 22% |
| Support unreachable | 28% | 14% |
| Poor core service | 18% | 19% |
| Billing errors | 13% | 17% |
| Misleading pricing | 12% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Aerial Direct or NOW TV.