Faye Travel Insurance vs MexiPass International Insurance Services: most-reported complaints compared
Most-reported issues at Faye Travel Insurance and MexiPass International Insurance Services, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Faye Travel Insurance
TrustScore 4.8 · 4,781 reviews on Trustpilot.
716 reviews analysed, 2026-02-17 to 2026-09-24.
Complaint rate (recent window): 4%
98% of negative reviews get a company reply.
“faye refused any sort of payout. They make it deliberately difficult to file a claim in order to avoid any sort of payout.”
MexiPass International Insurance Services
TrustScore 4.9 · 2,003 reviews on Trustpilot.
250 reviews analysed, 2017-09-19 to 2026-08-31.
Complaint rate (recent window): 1%
25% of negative reviews get a company reply.
“Claims service is very complicated and people skills are not very good”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Faye Travel Insurance | MexiPass International Insurance Services |
|---|---|---|
| Warranty disputes | 52% | 16% |
| Support unhelpful | 45% | 25% |
| Support unreachable | 11% | 22% |
| Other | 9% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Faye Travel Insurance or MexiPass International Insurance Services.