true.th vs Sky: most-reported complaints compared
Most-reported issues at true.th and Sky, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
true.th
TrustScore 1.7 · 17 reviews on Trustpilot.
16 reviews analysed, 2022-09-22 to 2025-12-16.
Complaint rate (recent window): 100%
0% of negative reviews get a company reply.
“Add-on packages that we have no longer show on the app, so we cannot cancel them online!!”
Sky
TrustScore 2.7 · 30,651 reviews on Trustpilot.
1,301 reviews analysed, 2026-06-15 to 2026-09-25.
Complaint rate (recent window): 64%
81% of negative reviews get a company reply.
“No answers to a problem offered at all.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | true.th | Sky |
|---|---|---|
| Support unhelpful | 38% | 60% |
| Poor core service | 25% | 27% |
| Support unreachable | 19% | 16% |
| Billing errors | 12% | 12% |
| Overcharging | 12% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, true.th or Sky.