Tessa Alliance vs Vitality: most-reported complaints compared
Most-reported issues at Tessa Alliance and Vitality, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Tessa Alliance
TrustScore 4.9 · 317 reviews on Trustpilot.
160 reviews analysed, 2025-06-09 to 2026-08-11.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“In 24 hrs ive had 10 missed calls from unknown numbers that I cant trace”
Vitality
TrustScore 4.5 · 68,821 reviews on Trustpilot.
2,148 reviews analysed, 2025-09-10 to 2026-09-23.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“I feel the whole Vitality experience is too scripted and reeled off.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Tessa Alliance | Vitality |
|---|---|---|
| Other | 100% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Tessa Alliance or Vitality.