TeachersPayTeachers vs Trinity College London: most-reported complaints compared
Most-reported issues at TeachersPayTeachers and Trinity College London, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
TeachersPayTeachers
TrustScore 1.9 · 26 reviews on Trustpilot.
26 reviews analysed, 2012-11-08 to 2026-09-16.
Complaint rate (recent window): 77%
0% of negative reviews get a company reply.
“My account was locked because I used my phone wifi since my home wifi was down.”
Trinity College London
TrustScore 4.9 · 78,688 reviews on Trustpilot.
2,974 reviews analysed, 2023-10-31 to 2026-09-27.
Complaint rate (recent window): 1%
88% of negative reviews get a company reply.
“£160 for a 10-minute test. That works out to £16 per minute”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | TeachersPayTeachers | Trinity College London |
|---|---|---|
| Support unreachable | 20% | 4% |
| Other | 15% | 38% |
| Overcharging | 15% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, TeachersPayTeachers or Trinity College London.