Swappa vs TopRiding: most-reported complaints compared
Most-reported issues at Swappa and TopRiding, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Swappa
TrustScore 4.8 · 38,407 reviews on Trustpilot.
642 reviews analysed, 2026-04-10 to 2026-09-23.
Complaint rate (recent window): 3%
42% of negative reviews get a company reply.
“Swappa allowed a fraudulent purchase to go through with stolen bank info”
TopRiding
TrustScore 4.7 · 147 reviews on Trustpilot.
107 reviews analysed, 2025-10-28 to 2026-09-15.
Complaint rate (recent window): 4%
67% of negative reviews get a company reply.
“My sensor was damaged...now it's costing me $600 to replace it”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Swappa | TopRiding |
|---|---|---|
| Faulty product | 21% | 100% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Swappa or TopRiding.