ComplaintCensus

Stones Boatyard Ltd vs Castleberg Outdoors: most-reported complaints compared

Most-reported issues at Stones Boatyard Ltd and Castleberg Outdoors, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Stones Boatyard Ltd

TrustScore 5 · 1,516 reviews on Trustpilot.

219 reviews analysed, 2024-05-07 to 2026-09-03.

Complaint rate (recent window): 1%

100% of negative reviews get a company reply.

Delivery failed50%
“no item is at my front door yet when I asked for proof I’ve been advised no signature is required”
1★ Trustpilot review, 2025-06-08

Castleberg Outdoors

TrustScore 5 · 5,280 reviews on Trustpilot.

273 reviews analysed, 2012-08-30 to 2026-09-02.

Complaint rate (recent window): 0%

50% of negative reviews get a company reply.

Delivery failed22%
Delivery late19%
Not as described16%
Misleading pricing14%
Other11%
“I have not received my item nor a refund after 6 weeks.”
1★ Trustpilot review, 2024-10-25

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueStones Boatyard LtdCastleberg Outdoors
Delivery failed50%22%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Stones Boatyard Ltd or Castleberg Outdoors.