Puppies.com vs StockX: most-reported complaints compared
Most-reported issues at Puppies.com and StockX, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Puppies.com
TrustScore 4.8 · 2,300 reviews on Trustpilot.
346 reviews analysed, 2023-01-23 to 2026-09-11.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Despite the seriousness of the situation, Puppies.com still declined to remove the testimonial or provide what I felt was meaningful assistance.”
StockX
TrustScore 4.2 · 287,069 reviews on Trustpilot.
3,419 reviews analysed, 2026-07-16 to 2026-09-27.
Complaint rate (recent window): 24%
89% of negative reviews get a company reply.
“Paid for expedited shipping, didn’t even come fast, came in the normal time frame.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Puppies.com | StockX |
|---|---|---|
| Not as described | 18% | 13% |
| Faulty product | 9% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Puppies.com or StockX.