Premiere Sales Water Filtration vs PUREPLUS: most-reported complaints compared
Most-reported issues at Premiere Sales Water Filtration and PUREPLUS, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Premiere Sales Water Filtration
TrustScore 4.5 · 202 reviews on Trustpilot.
160 reviews analysed, 2019-07-19 to 2026-07-07.
Complaint rate (recent window): 6%
0% of negative reviews get a company reply.
“The .# was actually scratched or chipped off and the label was actually intentionally doctored”
PUREPLUS
TrustScore 4 · 201 reviews on Trustpilot.
102 reviews analysed, 2025-03-31 to 2026-09-02.
Complaint rate (recent window): 30%
100% of negative reviews get a company reply.
“Received the product that doesn't fit”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Premiere Sales Water Filtration | PUREPLUS |
|---|---|---|
| Not as described | 44% | 13% |
| Support unreachable | 22% | 23% |
| Faulty product | 22% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Premiere Sales Water Filtration or PUREPLUS.