People Like Us Home Exchange vs HomeExchange: most-reported complaints compared
Most-reported issues at People Like Us Home Exchange and HomeExchange, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
People Like Us Home Exchange
TrustScore 4.9 · 1,374 reviews on Trustpilot.
217 reviews analysed, 2020-06-29 to 2026-08-31.
Complaint rate (recent window): 0%
100% of negative reviews get a company reply.
“Very rude customer service after explaining my circumstances for cancelling tthe membership”
HomeExchange
TrustScore 4.7 · 36,390 reviews on Trustpilot.
1,052 reviews analysed, 2026-06-15 to 2026-09-23.
Complaint rate (recent window): 6%
95% of negative reviews get a company reply.
“after 4 weeks and multiple emails to HE support, no resolution had been reached”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | People Like Us Home Exchange | HomeExchange |
|---|---|---|
| Support unhelpful | 50% | 38% |
| Other | 38% | 33% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, People Like Us Home Exchange or HomeExchange.