Gap vs Next: most-reported complaints compared
Most-reported issues at Gap and Next, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Gap
TrustScore 2.6 · 15 reviews on Trustpilot.
15 reviews analysed, 2018-03-16 to 2026-06-10.
Complaint rate (recent window): 67%
0% of negative reviews get a company reply.
“one agent refused to help, and then refused to connect me to his manager”
Next
TrustScore 4.3 · 300,064 reviews on Trustpilot.
3,283 reviews analysed, 2026-04-10 to 2026-09-27.
Complaint rate (recent window): 19%
100% of negative reviews get a company reply.
“Order was not next day delivery, again”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Gap | Next |
|---|---|---|
| Support unhelpful | 50% | 12% |
| Delivery failed | 30% | 30% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Gap or Next.