Octopus Energy US vs TriEagle Energy: most-reported complaints compared
Most-reported issues at Octopus Energy US and TriEagle Energy, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Octopus Energy US
TrustScore 4.4 · 268 reviews on Trustpilot.
162 reviews analysed, 2025-06-02 to 2026-09-05.
Complaint rate (recent window): 13%
100% of negative reviews get a company reply.
“My bill was due June 2 and my lights were disconnected June 5 for non payment with no disconnection letter.”
TriEagle Energy
TrustScore 4.6 · 265 reviews on Trustpilot.
167 reviews analysed, 2025-10-15 to 2026-09-24.
Complaint rate (recent window): 8%
20% of negative reviews get a company reply.
“they promised me a cheaper rate. As soon as I switched to TriEagle my electric bill has been much higher”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Octopus Energy US | TriEagle Energy |
|---|---|---|
| Overcharging | 14% | 31% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Octopus Energy US or TriEagle Energy.