Nomadicleisure vs PRIMA Leisure: most-reported complaints compared
Most-reported issues at Nomadicleisure and PRIMA Leisure, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Nomadicleisure
TrustScore 2.7 · 26 reviews on Trustpilot.
26 reviews analysed, 2024-08-19 to 2026-09-24.
Complaint rate (recent window): 58%
0% of negative reviews get a company reply.
“they don't check their emails at all”
PRIMA Leisure
TrustScore 4.3 · 7,948 reviews on Trustpilot.
449 reviews analysed, 2026-02-06 to 2026-09-26.
Complaint rate (recent window): 15%
100% of negative reviews get a company reply.
“Three weeks waiting for my order just to be told for the second time it has been returned to prima leisure.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Nomadicleisure | PRIMA Leisure |
|---|---|---|
| Delivery failed | 40% | 24% |
| Delivery late | 27% | 49% |
| Support unhelpful | 13% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Nomadicleisure or PRIMA Leisure.