Monexglobal vs Uphold: most-reported complaints compared
Most-reported issues at Monexglobal and Uphold, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Monexglobal
TrustScore 4.9 · 1,378 reviews on Trustpilot.
257 reviews analysed, 2019-06-09 to 2026-09-01.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Funds were debited from my account on 12/19/22. I never received confirmation that the funds were sent”
Uphold
TrustScore 4.6 · 27,584 reviews on Trustpilot.
259 reviews analysed, 2026-06-13 to 2026-09-22.
Complaint rate (recent window): 39%
0% of negative reviews get a company reply.
“They will hold your money and not answer you forever.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Monexglobal | Uphold |
|---|---|---|
| Support unreachable | 19% | 51% |
| Other | 19% | 7% |
| Support unhelpful | 12% | 21% |
| Overcharging | 12% | 4% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Monexglobal or Uphold.