Jessops vs SATURN : most-reported complaints compared
Most-reported issues at Jessops and SATURN , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Jessops
TrustScore 4.5 · 14,659 reviews on Trustpilot.
196 reviews analysed, 2025-04-17 to 2026-09-18.
Complaint rate (recent window): 18%
93% of negative reviews get a company reply.
“THEY HAVEN'T REACHED OUT AND CONTACTED ME EVEN ONCE AND HAVE CONSTANTLY BROKEN THE PROMISES OF “IT’S DEFINITELY GETTING SHIPPED TODAY””
SATURN
TrustScore 3.7 · 108,302 reviews on Trustpilot.
100 reviews analysed, 2024-09-11 to 2026-09-23.
Complaint rate (recent window): 50%
99% of negative reviews get a company reply.
“Saturn has used it as a tactic to delay and frustrate.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Jessops | SATURN |
|---|---|---|
| Delivery late | 41% | 22% |
| Support unhelpful | 31% | 44% |
| Delivery failed | 26% | 24% |
| Support unreachable | 15% | 10% |
| Misleading pricing | 8% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Jessops or SATURN .