Investec vs Monument: most-reported complaints compared
Most-reported issues at Investec and Monument, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Investec
TrustScore 4.7 · 6,291 reviews on Trustpilot.
614 reviews analysed, 2024-01-15 to 2026-09-24.
Complaint rate (recent window): 7%
94% of negative reviews get a company reply.
“I opened a new account and although I had been a customer for years was asked to upload my passport and a selfie to an unknown website.”
Monument
TrustScore 4.8 · 1,921 reviews on Trustpilot.
317 reviews analysed, 2024-02-23 to 2026-09-02.
Complaint rate (recent window): 6%
87% of negative reviews get a company reply.
“Sent a couple of emails to chase up, never got the courtesy of a reply.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Investec | Monument |
|---|---|---|
| Account/app problems | 52% | 37% |
| Support unhelpful | 16% | 24% |
| Other | 14% | 13% |
| Support unreachable | 13% | 22% |
| Misleading pricing | 7% | 16% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Investec or Monument.