HPS Insurance vs Openly : most-reported complaints compared
Most-reported issues at HPS Insurance and Openly , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HPS Insurance
TrustScore 4.9 · 2,830 reviews on Trustpilot.
410 reviews analysed, 2024-04-09 to 2026-09-11.
Complaint rate (recent window): 0%
75% of negative reviews get a company reply.
“When i requested to provide refund more than a week, no body is responding.”
Openly
TrustScore 4.7 · 1,156 reviews on Trustpilot.
279 reviews analysed, 2022-09-15 to 2026-08-14.
Complaint rate (recent window): 4%
67% of negative reviews get a company reply.
“They finally replied saying of course they would not be able cover the damages as it was "pre-existing"”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HPS Insurance | Openly |
|---|---|---|
| Support unreachable | 18% | 10% |
| Other | 18% | 24% |
| Support unhelpful | 18% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HPS Insurance or Openly .