HostGator vs OrangeHost: most-reported complaints compared
Most-reported issues at HostGator and OrangeHost, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HostGator
TrustScore 4.6 · 17,835 reviews on Trustpilot.
418 reviews analysed, 2026-05-09 to 2026-09-23.
Complaint rate (recent window): 11%
100% of negative reviews get a company reply.
“Hostgator's Sitelock and malware were useless.”
OrangeHost
TrustScore 4.6 · 2,435 reviews on Trustpilot.
410 reviews analysed, 2023-03-31 to 2026-09-04.
Complaint rate (recent window): 11%
0% of negative reviews get a company reply.
“They still have not rectified the problem”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HostGator | OrangeHost |
|---|---|---|
| Support unhelpful | 62% | 27% |
| Poor core service | 26% | 18% |
| Support unreachable | 10% | 10% |
| Account/app problems | 10% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HostGator or OrangeHost.